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病案是医院重要的档案资料,也是重要的法律依据,社会对病案的利用率随之越来越高。在病历复印中存在病历复印申请人对复印相关制度不了解、病案室工作人员服务态度差、等待复印的时间过长等问题。为贯彻落实好“三好一满意”活动,持续改进服务质量,医院领导应高度重视病案室的建设,改善病历复印软硬件设施,提高病历复印人员的业务素质和职业道德,完善相关制度,简化流程,加强宣教,减少申请人的等待时间,真正做到让病历复印申请人满意。
The medical record is an important archival material of the hospital. It is also an important legal basis. As a result, the utilization rate of the medical record in the society is getting higher and higher. In medical records there is a copy of the medical record copy applicant does not understand the copy system, medical staff in the case of poor service, waiting for a long time copying and other issues. In order to implement the activity of “Three Good and One Satisfactory” and continuously improve the quality of service, the hospital leaders should attach great importance to the construction of medical record rooms, improve the software and hardware facilities for medical record copying, improve the professional qualifications and professional ethics of medical record copy staff, improve relevant systems, Simplify the process, strengthen the mission, reduce the waiting time for the applicant, and truly satisfy the applicants for the medical record copyrights.