一、引言一小时讲座是北大图书馆的品牌项目,经过多年的经营,业已成为北大图书馆展现服务质量、树立服务形象的重要窗口。因此,客观、准确地评测一小时讲座的服务质量,描述一小时讲座的开展现状以及以此为依据,为提升服务水平而提出合理的意见或建议,将会对一小时讲座以及北大图书馆整体的服务质量产生积极的影响。 I. Introduction One hour lecture is a brand project of Beijing University Library. After years of operation, it has become an important window for Peking University Library to show service quality and establish a service image. Therefore, objectively and accurately evaluating the service quality of an hour’s lecture, describing the current situation of the one-hour lecture and the basis for using it, and making reasonable suggestions or suggestions for improving the service level will give an hour’s talk as well as the overall situation of the library at Peking University The quality of service has a positive impact.