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呼叫中心转型是其发展必定面临的一个问题,究竟怎样转型,怎样构建新的运营管理体系,本文试图从呼叫中心如何转型这个角度来探寻问题的原因,并对运营管理体系构建的关键步骤进行了分析。
The transformation of call center is a problem that its development must face. How to transform and how to construct a new operation management system? This paper tries to find out the reasons of the problem from the perspective of how to transform the call center. The key steps of constructing the operation management system analysis.