“售后服务”何时才能与世界接轨?经常在各大论坛听到网友抱怨某某厂家售后服务不好,可以说什么问题都有,如维修人员服务态度不好,维修人员乱收费,上门不及时、维修不及时或者送货不及时等等,甚至还出现用胶水粘裂痕的事件。其实说起来都是管理问题和制度问题。如果厂商真的把顾客当做上帝去服务,急客户所急,想客户所想,供客户所需,售后部门的各环节服务人员把客户的问题真当回事,就不会出现这么多的抱怨和投诉。而售后管理和流程缺失正是问题所在,没有真 When will the “after-sales service” be in line with the world? We often hear complaints from users in major forums that certain manufacturers have poor after-sales service. We can say that there are problems, such as poor service attitude of service personnel and arbitrary charges from maintenance personnel. The door was not timely, maintenance was not timely or delivery was not timely, and so on, even the occurrence of glue cracks. In fact, it is all about management issues and institutional issues. If a manufacturer really treats its customers as God’s services, urging customers to worry, thinking about what customers want, and providing them with what they need, the service personnel at the various departments of the after-sales department will treat the customer’s problems seriously, and there will not be so many complaints. And complaints. The lack of after-sales management and process is the problem, there is no real