随着市场经济的不断发展,全面深化改革的不断深入,各种利益关系的进一步调整,社会矛盾在不断增多,群众的现实问题也在不断增多。加上现在信访的渠道畅通,人们维护自身权益的观念增强,一些单位不注意做好信访工作,都会使信访量增加,工作难度加大。本文就煤炭企业加强信访工作管理,如何做好“五好三满意”提出了具体思路。 With the continuous development of the market economy, the deepening of the reform in an all-round way, the further adjustment of the various interest relations, the increasing social conflicts and the increasing realities of the masses are also on the rise. Coupled with the current channels of letters and visits smooth, people maintain their own rights and interests of the concept of increased, some units do not pay attention to the work of letters and visits, will increase the number of petitions, work more difficult. This article puts forward specific ideas on how to strengthen the management of petitions by coal enterprises and how to do a good job.