大连天百集团股份有限公司去年1月向广大消费者推出“十五条龙”系列服务，全方位建立和完善各项配套管理措施，形成企业内部自控管理体系，带来了可喜的变化。1994年实现总销售额3.84亿元，利润2369万元，分别比同期增长11.2％和76％；首次实现全年无一例社会投诉；荣获全国用 In January last year, Dalian Tianbai Group Co., Ltd. launched the “Five Dragons” series of services to a wide range of consumers, established and improved various supporting management measures in an all-round manner, and formed a company’s internal self-controlled management system, which brought about gratifying changes. In 1994, it achieved total sales of 384 million yuan and profit of 23.69 million yuan, an increase of 11.2% and 76% respectively over the same period; for the first time, there was no case of social complaints;