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目的:分析门诊药房配药取号机的设置及其实施前后的调配效率,以缩短患者取药等候时间,减轻发药药师工作强度。方法:实施取消处方付费时分配药房取药窗口号,等候区增设取号机,由取号机取号时分配窗口取药的方法。结果:实施后的新院区门诊患者缴费后到取药的等候时间为9.2 min,实施前的老院区患者缴费后到取药等候时间为25.5 min;实施后比实施前缩短等候时间的效率节省了63.92%。结论:实施门诊药房取药环节增加取号机,患者取号后药师再配合自动化设备进行处方调配的模式,门诊收费处多点设置流程缩短了患者取药等候时间,提高了患者对取药的满意率。
OBJECTIVE: To analyze the settings of dispensing and take-out machines in outpatient pharmacies and their deployment efficiency before and after the implementation in order to shorten the waiting time of patients and reduce the working intensity of pharmacists. Methods: The pharmacy dispensing window was allocated when the prescription was canceled. The waiting area was provided with a take - in machine. Results: After the implementation of the new hospital outpatient payment to take medicine waiting time was 9.2 min, before the implementation of the old hospital patients to take medicine waiting time was 25.5 min; after implementation than before the implementation of shorten the waiting time efficiency Saving 63.92%. Conclusion: The implementation of outpatient pharmacy to take medicine to take part of the take-off machine, the patient took the number of pharmacists and then with the automated equipment for the deployment of prescription mode, outpatient service charges set point to shorten the process of taking patients waiting time to improve the patient’s medication Satisfaction rate.