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强化服务意识,改进服务方式,提高服务水平,落实服务理念,提高服务质量,让服务对象满意,赢[1]得服务对象良好的口碑,是档案管理工作中大家始终关注的一个问题。目前在档案馆员素质、能力相对滞后的状态下,问题表现的尤为突出,笔者以自我效能理论为题,谈谈个人的学习心得和体会,以进一步加强档案管理人员的服务理念。一、自我效能理论的一般影响作用阿尔伯特·班杜拉(Albert Bandura,以下简称
Strengthen the service awareness, improve service, improve service levels, the implementation of service concepts, improve service quality, so that clients are satisfied, win the good reputation of the client, is the file management work has always been a concern. At present, under the state of archivist’s quality and ability lagging behind, the problem is particularly prominent. The author takes the self-efficacy theory as a topic, talks about personal learning experiences and experiences, and further enhances the service concept of archivist. First, the general effect of self-efficacy theory Albert Bandura (Albert Bandura, hereinafter referred to as