美国通用公司前总裁卡耐基说“:一双灵巧的耳朵胜过十张能说会道的嘴巴。”这句话突出了倾听的价值——既是接收获取信息的一种手段,又是学业有成、事业腾达的一个前提,还是人际交往中不可缺少的一种能力。可以毫不夸张地说,是否善于倾听是口语交际成功与否的关键因素。 Carnegie, former president of General Motors, said: “The dexterity of a pair of ears is superior to the ten mouths that can be said.” This remark highlights the value of listening - both as a means of receiving information and as a successful academic Tenda a premise, or an indispensable interpersonal skills. It is no exaggeration to say that being good at listening is a key factor in the success or failure of oral communication.