企业危机管理理论传入我国大概是上世纪80年代末90年代初,主要研究内容是企业危机管理的诱因、企业危机管理原理与方法。本文主要阐述旅行社如何构建一个完善的危机管理系统,根据危机的处理原则来处理危机,并提出危机的处理措施, The theory of enterprise crisis management was introduced into our country probably in the late 1980s and the early 1990s. The main research contents are the inducement of enterprise crisis management and the principle and method of enterprise crisis management. This article mainly elaborates how travel agencies construct a perfect crisis management system, deal with the crisis according to the principles of the crisis and put forward the handling measures of the crisis,