在徐州副食品商店,有一位深受顾客爱戴的营业员。她,就是徐州市劳动模范张士霞。张士霞热爱商业工作,十多年来,立足三尺柜台,努力为顾客服务。她在柜台日记里写道:“我们社会主义商业职工与顾客的关系,绝非一买一卖的关系。因此,在服务工作中,对顾客既要热情接待,又不能要啥给啥,而应该将心比心,一切为顾客着想,当好顾客的参谋。”那么,在柜台前,张士霞是怎样做的呢? 去年三月的一天,一位女同志站在柜台前左右环顾了一番,然后,迟疑地要了两听 In Xuzhou grocery store, there is a salesperson who is deeply loved by customers. She is Zhang Shixia, a model worker in Xuzhou City. Zhang Shixia loves commercial work. For more than a decade, she has established a three-foot counter and worked hard to serve customers. In her counter diary, she wrote: “Our socialist business workers and their customers are not in a relationship of buying, selling, and selling. Therefore, in the service work, we must not only be warmly received by our customers, but we must not give them any attention. We should be more concerned about the customer and be a good customer’s staff.” So, what did Zhang Shixia do at the counter? One day in March last year, a lesbian was standing around the counter and looking around. Then, Hesitated to hear two