本文对高速公路收费站管理人员所具备的素质与能力进行了研究,分析了高速公路收费站管理人员所具备的素质与能力的必要性及这些能力所起的作用,指出了提高这些素质与能力的方法、途径,最后强调语言表达能力、写作能力、现场指挥和处理突发事件的能力、精通业务能力、沟通能力这五种能力是基本能力,其余六种是提高能力,应在实践中锻炼和提高这些能力。 This paper studies the qualities and abilities of highway toll station managers and analyzes the necessity of the quality and capability of freeway toll station managers and the role of these abilities. It points out that improving these qualities and abilities Of the ways and means, and finally emphasize language skills, writing ability, on-site command and ability to handle emergencies, proficiency in business skills, communication skills of these five capabilities is the basic ability, the other six are to improve their ability to practice in practice And improve these abilities.