人力资源经理一席谈(二)

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  本期《职场无忧》栏目,我们继续为大家带来由英国总领事馆文化教育处提供的采访人力资源经理的录音节目。
  4月是跳槽的高峰期,大家一定都不想错过这个好时期。当然,所谓机遇与挑战总是并存着,怎样才能把握好时机?我们仍需要听听人力资源经理的金玉良言以醍醐灌顶。如果说上期的仙蒂女士告诉了求职者在自我素质方面应该注意的一些问题,那么本期我们将听到来自非牟利机构的人力资源部经理杰奎琳从不同角度给出的建议。
  
  Jacqueline: Hello! My name is Jacqueline and I am working as HR manager for a not-for-profit organisation and this organisation has a focus on education and arts.
  
  Interviewer: Can you tell us about one interview candidate who impressed you and why?
  Jacqueline: I just had an interview yesterday morning with a candidate, Malaysian-Chinese, male, and I was really impressed by him. He interviewed for an 1)audit position and he was very sincere. He was very open about his motivation about his goals in life with his career. And ①he had a very down-to-earth approach which really always impresses me.
  
  Interviewer: Can you tell us about one interview candidate who messed up? What could they have done differently?
  Jacqueline: Yes, that happens, obviously also as well that some candidates don’t always perform very well. Maybe in general I can say that candidates who come in and they do not know exactly what job they are applying for. So that they or they haven’t done the background checking on the organisation they want to work with so they haven’t bothered to check the website of the company or read some additional material. ②So that’s not something that I’m impressed with. So if they—for example—come in, “So what is the...the job description look like,” “What does your company do?” ... Unfortunately those things happen all too often. And when we advertise we always put the job...a copy of the job description and also the link to our company with the job 2)advert. So I expect a candidate who has been 3)short-listed and invited to an interview—so they always have time between being invited and the actual interview—to prepare themselves.
  
  Interviewer: What things generally are you looking for from an interview candidate apart from the obvious?
  Jacqueline: I’m looking for someone who is—except of having the skill, the educational background that is necessary and the professional experience that is necessary for a particular post—I look for someone who is a team player, for someone who is really determined, for someone who is motivated, and someone who is honest, honest and solid personality. And…um…someone who is open, who manages to express him or herself well.
  
  Interviewer: What are some definite things not to do in the interview?
  Jacqueline: I think it is...there are different areas. One thing is the appearance. The other thing is your posture. And then a third area is what you say.
  If we start with the appearance...I think it’s always good not to dress up too much...um…not to put on too much colour on or…um…or makeup because this distracts from actually the person so I think that’s not a very good thing to do to sort of dress up too much.
  And in terms of posture, the body...obviously there is what you say but there’s also the body language. So if someone sits here with the legs crossed three times and the arms crossed...um…that’s a very sort of defensive approach and I think the interviewers might not appreciate that too much. On the other hand if someone is too relaxed, and sort of 4)slopping back in the chair and leaning with one hand on the table, that’s also not very good. So I think it’s...in terms of posture, it’s good to come in, greet the people in the room, introduce him or herself and then sit down and….um…sort of maybe have both feet on the ground, maybe the hands on the table or in...in your lap, and ③not playing around with a cell phone or with a pen. There’s...the other thing also good to…to shut down or shut off all electronic devices so that you don’t receive your texts or your calls during the interview. That can be very distracting.
  ④Then in terms of what you say, I think it’s good to listen well to the…um…to the questions, to be also prepared in advance, and to prepare some questions to ask after the interview. So if you really have an interest in the company, so that you...that you have some valid questions coming up.
  
  Interviewer: Interviewees are often asked to talk about their strengths and weaknesses. What’s the best way to talk about your weaknesses?
  Jacqueline: I think it’s always a good thing to give an example. Everyone knows sort of the answer that “I’m too impatient” or “I’m too eager” “I’m too competitive”—these are sort of the standard answers people give so I think it’s maybe a good thing to give an example of a weakness when one can describe a situation in his current job. And be honest. I think everyone has a weakness and I also don’t think that the interviewers nowadays are focusing too much on those areas. So if you can come up with a (an) honest answer and a…if you can describe a situation from your daily life, I think that will...that will be good.
  
  杰奎琳:大家好!我是杰奎琳,目前我在一家从事教育及艺术推广的非盈利机构工作,任职人力资源部经理。
  
  主持人:有没有哪位求职者在面试时是让你觉得印象深刻的?原因在哪里?
  杰奎琳:昨天早上我才面试过这么一位求职者,他是马来西亚籍华人,我很欣赏他的表现。他来应聘的是一份审计的职位。他为人很诚恳,谈起自己的动力源泉、人生事业目标,都能畅所欲言。而且,他给人一种十分脚踏实地的感觉,这是我一直很欣赏的处事态度。
  
  主持人:能说说求职者搞砸面试的例子吗?有什么值得引以为鉴的呢?
  杰奎琳:是有这样的情况的,肯定也会有一些求职者表现欠佳。总的来说,我觉得就是那些进来面试却对自己应聘的工作一问三不知的人。那说明他们根本没去了解自己希望加入机构的背景,也懒得去查看公司的网站或者阅读相关的资料。这不是会给我留下好印象的事情。举个例子吧,就是那些进来就问“职位详情是怎样?”或者“你们公司是做什么的?”……不幸的是,那些个情况太常见了。而我们投放招聘广告的时候,都是把职位描述和公司网址附上了的。因此我希望历经筛选最后进入面试的应聘者在收到面试通知后能花些时间作好准备才来参加面试。
  
  主持人:除了那些众所周知的素质之外,对来面试的求职者,你一般会特别看重什么方面呢?
  杰奎琳:我要找的人才当然得掌握某个职位所必需的技能、学历背景和工作经验,除此以外,还要有团队精神,有决心毅力,够自觉主动,为人正直,诚实稳重。还要坦率敢言,能很好地表达自己的想法。
  
  主持人: 有什么是我们在面试时绝对不能做的呢?
  杰奎琳: 我觉得……有几个不同的方面吧,一是仪容仪表,另一方面是动作姿势,还有就是言谈上的表现。
  先讲讲仪容……在我看来,穿着打扮最好不要太隆重……呃……不要穿得太艳丽夸张,也不要浓妆艳抹,因为这样会分散了面试官的注意力,掩盖了真我。所以,我觉得还是不宜太高调的打扮。
  谈到姿势、肢体动作……当然,言谈很重要,但也别忘了肢体语言。所以,如果有人坐在这里,交叉双腿三次,而且双臂也交叉……那正是一种被动防御的姿势,我想面试官是不太会喜欢的。相反地,如果求职者摆出太随便的姿态,比如瘫坐在椅子上,坐得东歪西倒的,还一手搭在桌子上,也不是好的举止。所以,我认为,所谓合宜的姿态应该是,进来之后跟房间里的人打招呼,然后作自我介绍,再坐下,坐的时候双脚触地,双手可放在桌子上,也可以放在自己的膝盖上,但不要摆弄自己的手机或者笔。还有……记得关闭所有随身电子设备,这样面试中途你就不会出现要收短信或接电话的尴尬场面,那会很扰人的。
  至于言谈方面,我觉得最好能认真听清楚别人提的问题,也要预先作好准备,还要准备一些问题在面试最后提出。如果你真的有意加入这家公司,肯定能提出一些合乎逻辑的问题。
  
  主持人:面试者经常被问到他们的优缺点。怎样谈自己的缺点才对呢?
  杰奎琳:我认为,能给出具体例子说明问题就最好了。来面试的都懂得回答说自己“太没耐性”、“性子太急”、“太好强”诸如此类的标准答案,所以在我看来,如果能摆出事例,讲讲在现任工作中自己缺点表现的具体情景,那会更好。还有就是要诚实。每个人都有缺点的,而且现在的面试官其实也不会太纠结于你的缺点。所以只要你能诚恳作答,说说日常生活中的实例,我觉得就很好了。
  
  Smart Sentences
  
  ① He had a very down-to-earth approach which really always impresses me. 他给人一种十分脚踏实地的感觉,这是我一直很欣赏的处事态度。
  down-to-earth: practical, realistic (实际的,务实的)。例如:
  Now with the pressure of inflation, many down-to-earth companies are cautious on expansion.
  如今面临通胀的压力,许多务实的公司对业务扩展都比较谨慎。
  
  ② So that’s not something that I’m impressed with. 这不是会给我留下好印象的事情。
  that’s not something that…: an expression used to emphasize what’s to follow (用以强调接下来要说的内容)。例如:
  That’s not something I would spend a lot of money on.
  这可不是我会花很多钱的东西。
  
  ③ …not playing around with a cell phone or with a pen. 不要摆弄自己的手机或者笔。
  play around with sth.: busy with sth., but not in a serious way(玩弄,玩耍)。 例如:
  Stop playing around with the button, or it’s going to fall off!
  别玩那个钮扣了,不然它就要脱落了!
  
  ④ Then in terms of what you say… 至于言谈方面……
  in terms of: used to specify which aspect of sth. you want to discuss or consider(从……方面看)。例如:
  In terms of my starting salary, I’m flexible.
  在起薪方面,我是很灵活的。
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