参考咨询工作从产生至今已有120多年的历史,参考咨询工作无论是在传统还是在现代服务时期都是沟通用户与信息源,深化读者工作的一个重要方面,并成为衡量图书馆发展水平的重要标志之一.在网络技术高速发展的今天,基于传统文献服务手段基础上的工作模式与思维方式正发生着深刻的嬗变。图书馆如何创造性地开拓新的参考咨询服务模式,适应网络环境下的读者工作的新要求,是值得我们图书馆工作者研究和思考的一个课题。 Reference work has been in existence for more than 120 years now. Reference work is an important aspect of communication between users and sources of information, both in tradition and in modern service. It is also an important measure of the level of library development One of the signs.With the rapid development of network technology, profound changes have taken place in the work mode and thinking mode based on the traditional literature service means. How libraries creatively open up new reference service mode and adapt to the new requirements of reader work under network environment is a topic that our library workers should study and think about.