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在当今这个服务经济时代,复杂产品系统企业开展集成解决方案的业务转型,为客户提供集成解决方案业务,已经成为企业获取竞争优势的有效方法。在文献资料和国内企业调研访谈的基础上,初步提出14项复杂产品系统企业开展集成解决方案业务转型的动力因素。通过对问卷收集的数据进行实证研究,验证和提取出外部环境、客户需求、服务经济效益、以期获取竞争优势、企业供给5个关键动力因素,并对实证研究结果进行分析讨论。
In today’s era of service economy, complex product systems companies are turning to integrated solutions for business transformation and providing customers with integrated solutions businesses. This has become an effective way for enterprises to gain competitive advantage. Based on the literature and interviews with domestic enterprises, the motivation factors for 14 complex product systems enterprises to conduct business transformation of integrated solutions are initially proposed. Through empirical research on the data collected from the questionnaires, we verify and extract the five key driving forces of the external environment, customer demand and service economic benefits, in order to obtain competitive advantage and supply enterprises, and analyze and discuss the empirical research results.