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信息管理是推行全面质量管理的重要基础工作之一。质量信息是指在质量形成的全过程中及产品投放市场后所发生的有关质量的信息,诸如市场需求动向、用户心理和反映、产品质量、工作质量、质量管理活动等。其中又分为企业外部信息相企业内部信息。一般企业最容易忽视外部信息:国内外同行业同类产品生产企业的质量水平、技术进步、生产手段、工艺方法方面的信息;用户对产品质量、技术服务的意见和新的
Information management is one of the important basic tasks for implementing total quality management. Quality information refers to information about quality that occurs during the entire process of quality formation and after the product is placed on the market, such as market demand trends, user psychology and reflection, product quality, work quality, and quality management activities. Which is divided into corporate external information company internal information. General companies are most likely to ignore external information: information on the quality level, technological advancement, production methods, and process methods of similar product manufacturers in the same industry at home and abroad; users’ opinions on product quality, technical services, and new