“服务型政府”是现代公共管理发展新形势下的一个新理念,也是一种崭新的政府模式。它反映了社会对行使公权的国家行政机关角色定位认识的理性拓展,体现了民主法治背景下国家主体的公民的殷殷期望。按照新公共管理理论的解译,所谓服务型政府是指一种在公民本位、社会本位、权利本位理念指导下,在整个社会民主秩序的框架下,通过法定程序,按照公民意志组建起来,以全心全意为人民服务为宗旨,实现着服务职能并承担着服务责任的政府。 “Service-oriented government ” is a new concept under the new situation of the development of modern public management and a brand new government mode. It reflects the rational extension of society’s understanding of the role of state administrative organs in the exercise of public power and embodies the earnest expectation of citizens of the state subject under the rule of democracy and law. According to the interpretation of the new theory of public administration, the so-called service-oriented government refers to a kind of government under the guidance of the concepts of citizen-based, social-based and rights-based, under the framework of the entire social democratic order, through legal procedures and in accordance with the will of the citizens Serving the people wholeheartedly for the purpose, to achieve the service functions and assume the service responsibility of the government.