我常去地安门副食品商场买东西,因为那儿的商品丰富,服务态度也不错。最近还发现,售货员在将售出商品递给顾客之后还会说一句:“欢迎您再来。”开始,我不知道说的是什么,转过几个柜台,终于听清了,于是也赶紧回报一个礼貌的表示,心里想:这里越来越热情了。 “欢迎您再来”,这话多美啊!但回想一下当时的情况又感到有点美中不足:记得好几位售货员说这话的时侯都是语调急促生硬,甚至心不在焉,眼睛并不看顾客。由于说者的漫不经心,也就可能收不到应有的良好效果,甚至顾客看到别人板着面孔对他说“欢迎您再来”,反而会感到并不是真的欢迎他,而只是“奉命”说“欢迎”罢了。这在顾客,岂不尴尬?这是一憾。有时侯,顾客在尴尬中不知做何反应,于是只好听见了当没听见,这在售货员,岂不也是尴尬?这又是一憾。本来这话应该是说的人语气热情,态度恳切,听到的人自然会感到亲切。顾客满意而去,商店可能由于自己的礼貌周到无形之中又迎来了回头客,双方都感到融洽、轻松。 看来,礼貌用语不只是要说出来,还要看怎么个说法。在这里,一个微笑的表情,一个 I often go to the Anyang Food Shopping Center to buy things, because there is a wealth of goods, service attitude is not bad. It was also recently discovered that the salesperson would still say something after handing over the merchandise to the customer: “Welcome back.” At first, I did not know what to say, I turned a few counters and finally heard, and I quickly reported A polite expression, I thought: more and more passion here. “How do you say that you are welcome again?” But recalling the situation at the time, I felt a little fly-the-fly. I remember when a few salespeople spoke their words urgently and bluntly, they were even absent-minded and the eyes did not look at the customers. Because of the carelessness of the speakers, they may not receive the good results they deserve. Even customers who see others saying “welcome you again” with their faces on their faces will instead feel that they do not really welcome him but just “command” Say “Welcome” Bale This customer, would not embarrassing? This is regrettable. Sometimes, customers do not know what to do in an awkward reaction, so they have to hear when they do not hear it. Is this also a salesman awkwardly? This is another regret. It should be said that people should say that the tone of passion, sincerity, people who hear will naturally feel warm. Customer satisfaction away, the store may be due to their courtesy and thoughtful invisible ushered in repeat customers, both feel happy and relaxed. It seems that the polite language is not just to say it, but also how to say a few words. Here, a smile on the face, one