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航班延误后的服务是困扰航空公司、机场和管理局的一大难题,也是旅客与民航业之间的最大困扰。只有实现了航班延误后的服务品质的提升,才能提高中国民航企业的竞争力,才能实现中国的强国梦!
The delayed flight service is one of the major problems plaguing airlines, airports and the Authority. It is also the biggest disturbance between passengers and the civil aviation industry. Only when we realize the service quality improvement after a flight delay can we enhance the competitiveness of China’s civil aviation enterprises and achieve the dream of a powerful nation in China.