中国改革开放以来,酒店业快速发展,先后经历了从国有招待所到现代化酒店、从经验管理到酒店管理的一系列转变过程,酒店业已经成为国民经济中发展迅猛并率先接近国际水平的行业之一。随着中国旅游业的发展,我国酒店业在短短20余年间经历了由小到大、由弱到强、有不规范到规范、有小市场到大市场的发展历程,取得了辉煌的成就。新疆是中国西北地区旅游大省。随着旅游业的快速发展,新疆的星级酒店数量逐渐增多,在乌市形成了集聚区。本文通过对乌鲁木齐市五星级酒店的服务质量进行分析研究,对相关不合理地方给予自己的建议, Since the reform and opening up in China, the hotel industry has been developing rapidly. It has undergone a series of changes from state-owned hostels to modern hotels and from experience management to hotel management. The hotel industry has become one of the fastest growing industries in the national economy and the first to close to the international level . With the development of China’s tourism industry, the hotel industry in our country has undergone a course of development from small to large, from weak to strong, from non-standard to normative, from small to large market in just 20 years and has achieved brilliant achievements . Xinjiang is a major tourism province in northwestern China. With the rapid development of tourism, the number of star hotels in Xinjiang gradually increases, forming a gathering area in Urumqi. This article analyzes and studies the service quality of five-star hotels in Urumqi, gives some advice to unreasonable places,