随着星级酒店如雨后春笋般的出现,酒店的硬件已不再是吸引顾客的重要因素,相对应的软件——经营管理和优质服务却是现代酒店生存和发展的两大车轮,而酒店员工要提供优质服务,就必须具有强烈的服务意识,本文针对员工服务意识缺失的原因,提出了具体的解决措施。 With the emergence of star hotels mushroomed, the hotel’s hardware is no longer an important factor to attract customers, the corresponding software - management and quality service is the modern life and development of two wheels, and hotel staff To provide quality service, we must have a strong sense of service, this article aims to address the reasons for the lack of awareness of staff services, and put forward specific solutions.