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1引言随着中国信息技术服务产业的迅猛发展,针对该产业的一系列标准或指南也在逐渐成熟并得到推广,国际上具有典型代表意义的主要有ITIL和ISO20000,国内工业和信息化部也在行业内致力于ITSS标准的建立和推广,此标准不仅仅局限于单纯的信息技术运维服务,还囊括了信息技术系统建设、管理、治理、外包以及云计算服务等一系列标准,这预示着这些标准在今后很长一段时间都将成为信息技术服务产业发展的依据和指南。那么,根据这些标准而建立
1 Introduction With the rapid development of China’s information technology service industry, a series of standards or guidelines for the industry are gradually maturing and being popularized. Internationally, there are mainly representatives of ITIL and ISO20000, and the Ministry of Industry and Information Technology In the industry committed to the establishment and promotion of ITSS standards, this standard is not limited to a simple information technology operation and maintenance services, but also includes a number of information technology systems construction, management, governance, outsourcing and cloud computing services and a series of standards, which indicates These standards will become the basis and guideline for the development of information technology service industry for a long time in the future. Well, based on these criteria and established