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据分析,年底前我国“入世”已成定局。但是我国服务行业的现状又如何呢?有关专家指出:“服务质量总体水平较低,主要表现在部分服务者质量意识、敬业精神差,文化和技术素质不高,服务态度不好,服务质量不高,管理不严,纪律松弛,质量标准和管理制度不健全,职责不清,赏罚不明……”其实,服务背后蕴藏着不少的商机,从下面的故事里,我们就能体会很多……
According to the analysis, before the end of the year, China’s accession to the WTO is a foregone conclusion. However, what is the status quo of the service industry in our country? Relevant experts pointed out: “The overall level of service quality is low, mainly manifested in that some service providers are not aware of quality, dedication, quality of culture and technology is not high, service attitude is not good, service quality is not good High, poor management, loose discipline, quality standards and management system is not perfect, unclear responsibilities, rewards and punishments is unknown ... ... ”In fact, there are many business opportunities behind the service, from the following story, we can experience a lot ...