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随着社会经济的发展,客户对供电服务的期望越来越高,对处置停电事件、反馈停电信息要求更高。广东电网有限责任公司云浮供电局作为山区供电局,现有服务能力与客户期望仍存差距,系统技术支撑不足、未实现配网自动化、协同作战能力不高等问题制约了抢修复电效率的提升与停电信息的快速发布。为进一步满足客户需求,云浮供电局突破生产与营销专业局限,首创了客户服务中心(95598)与配电调度业务联动,客服配调合署办公,客服与配调系统实现对接,客户满意度持续提升。
With the development of society and economy, customers are expecting more and more power supply services and demanding more information on handling power outages and feedback power outages. As a mountain power supply bureau, Guangdong Power Grid Co., Ltd., as a power supply bureau in mountainous region, still has a gap between its existing service capability and its customers’ expectations. Its technical support is inadequate. Unrealized distribution automation and low coordination ability restrict the improvement of efficiency Power outage information quickly released. In order to further meet customer demand, Yunfu Power Supply Bureau broke through the limitations of production and marketing. It initiated the establishment of customer service center (95598) in coordination with the distribution and dispatch business, customer service coordination office, customer service and distribution system, and customer satisfaction continued Enhance.