笔者在邮政一些营业网点检查时发现,目前邮政网点的柜台设置影响了窗口服务的透明度,从而引发了许多问题:1.由于邮政营业人员的业务操作处理台普遍低于对外的顾客台面,造成用户进入营业厅时首先印入眼帘的是高大的柜台,而不是营业员热情的笑容,从顾客的心理来讲,往往会产生一种 The author found in some postal outlets, the current postal outlets counter settings affect the transparency of the window services, which led to many problems: 1. As the postal business operations staff generally lower than the external operation of the customer table, resulting in users Into the business hall when the first thing is printed into the eyes of a tall counter, rather than a warm smile salesman, speaking from the customer’s psychology, tend to produce a