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近年来,随着消费方式、结构和理念的变化,预付费、个人信息保护、网络购物等新类型、新领域的消费纠纷不断出现。今年3月15日,颁布20年后首次修改的《消费者权益保护法》(以下简称消保法)正式实施。为进一步保护消费者合法权益,维护社会经济秩序,促进社会主义市场经济健康发展,本文从浦东法院选取了三个典型案例,分析如何依法维权。
In recent years, consumer disputes in new fields such as new types of prepayments, protection of personal information and online shopping continue to emerge as consumption patterns, structures and concepts change. March 15 this year, promulgated 20 years after the first amendment “Consumer Protection Law” (hereinafter referred to as consumer protection law) was officially implemented. In order to further protect the legitimate rights and interests of consumers, maintain social and economic order and promote the healthy development of the socialist market economy, this paper selects three typical cases from the Pudong court to analyze how to defend their rights according to law.