秘书处于组织的枢纽位置,担负着沟通、协调的重要使命,其服务对象形形色色,从上级到下级,从同事到客户,从组织内到组织外。面对如此复杂的人际关系,秘书必须重视说的艺术。本文结合《秘书》2010年第3期上谭一平的《储备话题:天南地北包罗万象》一文谈谈自己的看法。 The secretariat is at the pivotal position of the organization and is responsible for the important mission of communication and coordination. Its clients are diverse, from superiors to subordinates, from colleagues to clients, from within the organization to outside the organization. Faced with such a complex relationship, the secretary must value the art of speaking. This article combined with “Secretary” in 2010 third issue of Tan Yiping on the “reserve topic: all over the world,” a text to talk about their own views.