在美国最大的百货公司——纽约梅瑞公司,购物大厅里有一个很大的服务台,是专门为在公司未购到物的顾客服务的。它的主要服务内容是:如果你没有买到自己想要的商品,服务员就会指引你到另外一家有这种商品的商店去购买。这种“推”顾客的作法,看起来不可思议,但却赢得顾客的欢迎和好评。服务台开设后,不仅没有把顾客推走,相反的是顾客与日俱增,人们纷纷慕名前来采购。 At the largest department store in the United States, Meridian in New York City, there is a large help desk in the shopping mall dedicated to serving customers who have not bought anything at the company. Its main service content is: If you do not buy the goods you want, the waiter will guide you to another store with this product to buy. This “push” the customer’s approach seems incredible, but won the customer’s welcome and praise. Service Desk opened, not only did not push the customer away, on the contrary is the growing customer base, people have come to buy.