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目的分析献血后献血者采血部位皮下血肿发生情况与岗前培训的相关性。方法血液中心建立了献血者回访和满意度调查短信等一系列相关服务,2009年1月～2011年6月电话回访及献血者主动打电话投诉,发生穿刺静脉局部反应的献血者。穿刺局部反应主要为轻度皮下血肿和重度皮下血肿两种。结果岗前培训时间短,采血护士的静脉穿刺技术是导致静脉穿刺局部皮下血肿的主要原因,服务没有及时到位也是投诉相对增加的主要原因。结论新采血护士必须经过充分的培训后再上岗操作,才能真正贯彻好“一法两规”的精神,在保证血液质量的同时为献血者提供专业优质的服务,保证我们的献血队伍不断发展壮大。
Objective To analyze the correlation between the situation of subcutaneous hematoma in donated blood donors and pre-job training after blood donation. Methods A series of related services including blood donors’ return visit and satisfaction survey SMS were established in the center of blood. From January 2009 to June 2011, telephone interviews and blood donors made phone calls to complain. Blood donors who had local reactions of puncturing the vein occurred. Localized puncture is mainly mild subcutaneous hematoma and severe subcutaneous hematoma two. The results of pre-job training time is short, venipuncture blood donation is the main reason leading to local subcutaneous hematoma venipuncture, service is not in place in time is the main reason for the relative increase in complaints. Conclusion The new blood donation nurse must undergo adequate training before taking up the posts to truly implement the spirit of “one law and two rules”, provide blood donors with professional and quality services while ensuring blood donation Grow and develop.