最近,我们在上海参观了18个企业,并开了一些座谈会,对推行全面质量管理的现状进行了调查研究。总的印象是,好的和比较好的企业在推行全面质量管理方面,积累了不少经验,取得了丰硕成果。但就总体看,推行全面质量管理真正拔尖的企业为数不多,潜力依然是巨大的。 Recently, we visited 18 companies in Shanghai and opened some symposiums to investigate the status quo of the implementation of total quality management. The overall impression is that good and relatively good companies have accumulated a lot of experience in implementing total quality management and have achieved fruitful results. However, on the whole, there are only a few companies that have implemented comprehensive quality management, and the potential is still enormous.