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首先,阐述了制造企业服务衍生过程,勾勒了制造企业服务衍生路径,然后,利用耗散结构理论剖析了制造企业服务衍生系统,最后,刻画了服务衍生路径形成过程的状态转移规律。研究表明:制造企业服务衍生路径状态转移的过程是由被动式的产品创新向主动式提供面向产品生命周期服务转变的过程;受客户需求环境触发,呈现明显的阶段性特征,且各阶段关注的重点存在差异,状态转移实现了不同阶段的衔接。
Firstly, it expounds the derivation process of manufacturing enterprise service, and sketches the derivation path of manufacturing enterprise service. Then it uses the dissipative structure theory to analyze the derivation system of manufacturing enterprise service. Finally, it depicts the state transition rule of service derivation path formation process. The research shows that the process of state transition of manufacturing service derivative path is from passive product innovation to active provision of product-oriented life-cycle service transformation. It is triggered by the customer demand environment and presents obvious stage characteristics, and the focus of each stage There are differences, the state transfer to achieve the convergence of different stages.