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电信行业引入CRM思想是近两年来比较热门的话题。自电信重组以来,中国电信服务市场逐步形成了从最初个别运营商垄断市场到以基础电信运营商和增值电信业务商为核心的包括设备供应商、系统集成商、终端制造商、内容及服务提供商在内的产业链,多元化的通信市场和电信服务市场竞争
The introduction of CRM in telecom industry is a hot topic in recent two years. Since the reorganization of telecom, the telecom service market in China has gradually taken shape from the monopolistic market of individual operators to the core business of infrastructure telecom operators and value-added telecom operators including equipment suppliers, system integrators, terminal manufacturers, content and service providers Industry chain, a wide range of communications markets and telecommunications services market competition