日月如梭,转眼我从军营到宾馆已十余载。说真的,初到宾馆,日睹各种肤色的宾客在客房、餐厅、酒吧、舞厅等场所川流不息,自己则享有工作午餐和高薪收入,一种“荣耀”之感油然升起。以后,我曾有幸负责过一家著名宾馆的档案资料工作,才知晓这一切“光耀”是与宾馆档案须臾不可离的。如果说服务质量是宾馆的生命,那么档案原是宾馆优质服务之源。 (一) 十年前,我在接受入馆教育时听到的一则故事,至今仍记忆犹新:1959年国庆节,捷克斯洛伐克总统来到上海。当晚深夜十二点,宾馆接待人员从有 The sun and the moon flies, I flew from the barracks to the hotel has more than 10 set. Really, first arrived at the hotel, seeing a variety of skin color guests everywhere in the rooms, restaurants, bars, dance halls and other places stream endless, their own enjoy working lunch and high salary income, a sense of “glory” aroused. After that, I was fortunate enough to have been responsible for the archival work of a famous hotel before I realized that all this “glorious” was inseparable from the hotel’s archives. If the quality of service is the hotel’s life, then the original file is the source of hotel services. (A) Ten years ago, a story I heard while accepting entrance education was still fresh in my memory. On the National Day of 1959, the president of Czechoslovakia came to Shanghai. Late at night twelve o’clock, hotel reception staff from there