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《献血法》实施10多年来,各地比较关注献血前招募、体检、化验等服务,随着无偿献血事业的发展和工作需要,应不断完善献血后各项服务工作,增加交流沟通,增强服务意识,规范服务模式,提高服务质量,树立血站良好形象,才能保持无偿献血的健康快速发展,无偿献血者对服务的满意度直接关系到无偿献血者再次献血的意愿[1]。献血后服务包括电话回访、结果反馈、献血后献血者满意度调查、献血后投诉、
More than 10 years after its implementation, blood donation services, medical examinations and laboratory tests have been paid more attention to by donors around the country. With the development of unpaid blood donation and the need of work, various services such as blood donation should be continuously improved to increase communication and service awareness. , Standardize service mode, improve service quality and establish a good image of blood station in order to maintain the healthy and rapid development of unpaid blood donation. The satisfaction of service to unpaid blood donors is directly related to the intention of donating blood again to unpaid blood donors [1]. Blood donation services include telephone interviews, feedback results, blood donors satisfaction survey, post-blood donation complaints,