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抓好医疗欠费管理工作,已成为目前医院管理的一项重要工作。分析了医疗欠费形成的原因:社会公益性造成欠费、患者困难欠费或恶意逃费、医疗纠纷造成欠费。探讨了管理对策:建立健全组织机制;完善医疗欠费管理制度;明确责任、加强各环节管理;改善服务态度,提高医护质量;定期评析、及时清理;加强培训、加大考核。
Doing a good job of medical arrears management has become an important task of hospital management at present. The reasons for the formation of medical arrears were analyzed: arrears due to social welfare, arrears of patient arrears or malicious escapades, and arrears of medical disputes. Explore management strategies: establish and improve the organizational mechanism; improve medical arrears management system; clear responsibilities and strengthen management of all aspects; improve service attitude and improve the quality of care; regular assessment, timely clean-up; strengthen training and increase examination.