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荷兰的调解制度主要受美国和英国ADR发展的影响,于1993年设立的荷兰调解协会是一个承担公共管理职能的非赢利机构,相关法律规定了调解的原则、程序、调解员的行为和纪律准则等。荷兰调解协会在自愿、平等、效率和保密原则的基础上构建了一套完整的行政调解制度,对于荷兰的纠纷解决发挥了重要作用。其主要特点为:对调解人员的严格选拔和纪律要求、注重机构和人员的中立性、调解范围广泛(包括家庭、劳动、商业和行政纠纷等)。
The mediation system in the Netherlands is mainly influenced by the development of ADR in the United States and the United Kingdom. The Dutch Mediation Association, established in 1993, is a non-profit organization that undertakes public management functions. Relevant laws stipulate the principles, procedures, mediator behaviors and disciplinary guidelines Wait. The Dutch Mediation Association has established a complete system of administrative mediations based on the principle of voluntariness, equality, efficiency and secrecy, which has played an important role in the dispute resolution in the Netherlands. Its main features are: strict selection and discipline requirements for mediators, emphasis on institutional and staff neutrality, wide range of mediation (including family, labor, commercial and administrative disputes, etc.).