论文部分内容阅读
六西格玛(six sigma)是当今先进的管理理念和方法,源于统计学,但已超出统计学范畴,其管理理念和方法已从制造业扩展到服务业、医疗机构乃至政府机构。六西格玛的核心在于运用各种测量手段和技术,致力于流程的改进、优化和控制;并通过过程管理,实现过程中的输出趋于目标值或理想值,减少产品(或服务)波动,从而达到持续改进。六西格玛管理是全面质量和ISO9000的继承和发展,六西格玛强调以顾客为关注焦点,尤其强调顾客的参与性,通过与顾客的互动、要求、测量,达到顾客的满意。
Six sigma is today’s advanced management philosophy and method, derived from statistics, but beyond the scope of statistics, its management concepts and methods have expanded from manufacturing to service industries, medical institutions and even government agencies. The core of Six Sigma lies in using various measuring instruments and technologies to improve, optimize and control the process. Through process management, the output in the process tends to reach the target value or the ideal value to reduce the fluctuation of the product (or service) so as to achieve keep improve. Six Sigma management is the total quality and ISO9000 inheritance and development, Six Sigma emphasizes the customer as the focus, with particular emphasis on customer participation, through interaction with customers, requirements, measurement, to achieve customer satisfaction.