【第一定律】把问题作为切入点、从问题开始进行管理,比把理论和目标作为切入点、从理论和目标开始管理,会更加简单有效。【第二定律】管理者必须进行问题管理,而不是危机管理。【第三定律】问题总在长大,解决需要动力。【第四定律】用平常心寻找问题是不够的,要用挖掘问题的态 First Law The problem as a starting point, starting from the problem management, than the theory and objectives as a starting point, starting from the theory and objectives will be more simple and effective. Second Laws Managers must conduct problem management rather than crisis management. [The third law] The problem is always growing up to solve the need for motivation. The Fourth Law It is not enough to look for problems with the usual mind, and we should use the state of digging the problems