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ERP供应商的选择是影响ERP系统实施结果的一个重要因素,合适的供应商能提高ERP系统实施的成功率。本文构建了QFD-灰色关联度模型,从用户需求的角度出发,首先通过QFD方法确定用户的主要需求,再通过建立质量屋,将用户需求权重转化为供应商评价指标权重,然后应用灰色关联分析法确定各备选供应商的关系系数,从而得到供应商的综合得分以及排名。最后通过SB公司的实际应用验证了方法的可行性。
The choice of ERP supplier is an important factor affecting the ERP system implementation results, and the right supplier can improve the success rate of ERP system implementation. This paper constructs a model of QFD-gray relational degree. From the point of view of user’s needs, firstly, the main demand of users is determined by QFD method, and then the weight of user’s needs is converted into weight of supplier’s evaluation index by establishing quality house. Then, gray relational analysis Law to determine the relationship between the coefficient of choice of suppliers to get the supplier’s overall score and rankings. Finally, the practical application of SB company verified the feasibility of the method.