档案人员、手稿保管员、图书馆员在某些很重要的方面是一致的,事实上,为什么许多年来,历史协会收集、组织文件,在这一核心问题上,他们达到了一致。通过文件保管,人类、机构和政府才能回顾他们过去行为的实质。那些提供参考服务的人员正忙于提供文件、历史手稿和书籍,这意味着将对我们所保管的文献资源的利用者产生一个持续的影响。因为参考服务是一个行为职能,又因为参考服务工作从没有被真正做过。因此,对一个参考工作人员来说,他们极少有机会去深思参考服务的本质。 如果一个人能够透过机构的屋顶和天花板看去, Archivists, manuscript keepers and librarians are in some very important ways consistent. In fact, for many years history associations gathered and organized documents and reached consensus on this core issue. By documenting, humans, agencies and governments can review the substance of their past behavior. Those who provide reference services are busy providing documents, historical manuscripts and books, which means that there will be a lasting impact on the users of the cultural resources we hold. Because the reference service is a behavioral function, and because the reference service has never really been done. Therefore, for a reference worker, they seldom have the opportunity to think deeply about the nature of the reference service. If a person can look through the roof and ceiling of the institution,