众所周知,日本小松公司的工程机械产品论其性能、可靠性和服务质量均属世界一流,已被公认为具备与美国卡特彼勒公司并驾齐驱的实力,成为国际领先者.那么小松公司是如何迅速获得这一巨大成功的呢?回答是:该公司引进并贯彻应用了全面质量管理和企业标准化. As is known to all, Komatsu Japan’s construction machinery products are world-class in terms of their performance, reliability, and service quality. They have been recognized as having the strength to compete with Caterpillar Inc. and become an international leader. How did Komatsu quickly acquire the products? The answer to this huge success is that the company has introduced and applied a total quality management and enterprise standardization.