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目的:探究120电话回访在院前急救中的作用。方法:对2007年3月-2008年4月共5 730例电话呼救患者在进行电话回访前后,从出车速度、医疗环境,(救护车内),服务态度,急救措施,医疗收费5个方面进行满意度调查,分析比较。结果:患者及家属在电话回访后对院前急救工作满意度明显增高,院前急救医疗纠纷明显减少:结论:120电话回访有利于发现院前急救工作中存在的问题,提高院前急救的质量。改善医患关系,提高社会和经济效益。
Objectives: To explore the role of 120 telephone interviews in pre-hospital emergency care. Methods: From March 2007 to April 2008, a total of 5 730 telephone call-seeking patients were interviewed before and after the call-back from five aspects of speed of departure, medical environment, (ambulance), service attitude, first aid measures and medical charges Satisfaction survey, analysis and comparison. Results: Satisfaction of patients and their families with pre-hospital emergency services was significantly increased after telephone return visits, and there was a significant reduction in pre-hospital emergency medical disputes: Conclusion: The 120-call return helps find problems in pre-hospital emergency work and improves the quality of pre-hospital first aid . Improve doctor-patient relationship and increase social and economic benefits.