在G2C的电子政务管理中,政府和公民间的存在一种博弈关系,均衡状态的形成取决于双方的策略。通过对政府和公民的博弈模型的分析,认为造成政府管理低效率的原因是两者间存在着较为严重的信息不对称。基于对模型的改进,推出了提高管理效率的途径。 In the e-government management of G2C, there exists a game relationship between the government and the citizens. The formation of the equilibrium state depends on the strategy of both parties. Through the analysis of the game model between the government and citizens, it is considered that the inefficiency of government management is due to the more serious information asymmetry between the two. Based on the improvement of the model, a way to improve the management efficiency was introduced.