近年来,我国医患矛盾不断升级,恶性袭医事件频发,使得医务工作者和患者都处于不稳定的医疗环境下,严重影响医院的正常运作,已经成为医院最重要的危机事件,对医院的管理体系提出了很大的威胁。医院不能再一味的回避和掩盖医疗纠纷事件,必须直面危机,建设完善的医院危机管理体系,科学恰当的处理医患纠纷,营造良好的医疗服务环境。 In recent years, the escalating contradictions between doctors and patients in our country and the frequent occurrence of vicious medical attacks have made medical workers and patients in an unstable medical environment seriously affecting the normal operation of the hospital. This has become the most important crisis in the hospital. The management system poses a great threat. Hospitals can no longer blindly avoid and cover up medical disputes. They must face the crisis, build a sound hospital crisis management system, handle scientific and proper medical disputes, and create a good medical service environment.