知识型员工是进行复杂脑力劳动的群体,他们在工作中希望自我引导和自我管理,实现自我价值和事业追求。对知识型员工的管理应该尊重他们的想法,加强对他们的情感投资,以激发其工作积极性。本文梳理了知识型员工的工作特点和管理困难,介绍了情感管理的概念及作用,并给出了对知识型员工进行情感管理的建议。 Knowledge workers are complex brainworking groups who, in their work, want self-guidance and self-management to achieve their own values ​​and career aspirations. The management of knowledge workers should respect their ideas and enhance their emotional investment to stimulate their work enthusiasm. This paper combs the work characteristics and management difficulties of knowledge workers, introduces the concept and function of emotion management, and gives some suggestions on how to manage the emotion workers emotionally.