各位领导、同志们:我叫马小丽,是来自甘肃省甘谷县新兴镇人民调解委员会的一名基层人民调解员。从事人民调解工作的10年里,我累计调解各类矛盾纠纷1120余件,其中群体性事件30余起,有效防止和化解民转刑案件200余起,为群众挽回直接经济损失210余万元。有人说:“人民调解工作是和稀泥,是搅拌机,是两面脸”。但我对人民调解工作有不同的理解,那就是:用亲情去调和、用事实来搅拌、用法 Ladies and gentlemen, My name is Ma Xiaoli. I am a grassroots mediator from the People’s Conciliation Commission of Xinxing Town, Gangu County, Gansu Province. In the 10 years of mediating people, I have mediated over 1120 contradictions and disputes of various kinds, including more than 30 mass incidents, effectively preventing and resolving more than 200 cases of criminal cases transferred from the people to the people, and repaid over 2.1 million yuan of direct economic losses to the masses. Someone said: “People’s mediation work is and mud, is a mixer, is a two-sided face ”. However, I have a different understanding of the people’s mediation work, that is: to reconcile with the family, to mix with facts, usage