随着医院体制的改革,医院尤其是公立医院作为双重角色的扮演着,一方面要履行社会责任,发扬国际人道主义精神,救死扶伤,以病人为中心;另一方面也要在技术与服务质量第一的前提下,节约成本,自创收入,为政府减轻财政压力,为社会创造一定的增加值。那么如何让上述二者得到平衡呢?医院指标体系考核是重要的管理手段,它可以从医院的财务收入、内部科研发展、人员综合素质提升、患者满意度等这四大主题使其达到最佳整合,从而提升医院整体的工作水平与效益。那么如何来建立这些指标体系?又如何加以实施呢?实施过程中又应该注意哪些问题呢?上述这些问题都应该引起医院管理者的关注。 With the reform of the hospital system, the hospital, especially the public hospital, plays a dual role. On the one hand, it must fulfill its social responsibilities, promote international humanitarianism, save lives and help the sick and give priority to patients, and on the other hand, Under the premise of one, we will save costs and create our own revenue, relieve financial pressure for the government and create added value for the community. So how to balance the above two? Hospital assessment of the index system is an important management tool, which can make it from the hospital’s financial income, internal scientific research and development, improve the overall quality of personnel, patient satisfaction, these four major themes to achieve the best Integration, thereby enhancing the overall level of hospital work and effectiveness. So how to establish these index system? And how to implement it? In the implementation process should pay attention to what problems? These problems should cause hospital managers attention.