“嗨修”将原先分散的售后订单集中起来,有效节省了自身的租赁成本和用户的时间成本,但随之而来的物流成本的增加以及对整个逆向售后体系的把控,将是新的挑战。在传统零售和电商的整个供应链中,售后是至关重要的一环。售后的概念涵盖范围很大,包含退换货、维修、退款、补偿、逆向物流等诸多形式,从某种意义上说售后比售前和售中更加复杂。在多年的发展中,电商的投诉往往集中于售后,就连传统的零售企业或者生产企业也存在诸多售后不到位的情况。 “Hey repair ” the original decentralized sales orders together, effectively saving their own rental costs and the cost of the user’s time, but the consequent increase in logistics costs and the entire reverse after-sale system control will be new challenge. Aftermarket is a vital part of the overall supply chain for traditional retailers and e-commerce. The concept of after-sales covers a wide range, including returns, repairs, refunds, compensation, reverse logistics and many other forms of sales in a sense more than the pre-sale and sale more complex. In many years of development, the complaints of e-commerce providers tend to focus on the after-sales service. Even the traditional retail enterprises or manufacturing enterprises have many situations where the after-sales service is not in place.