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目的应用品管圈降低跌倒坠床发生率。方法成立“手护”圈,选定“预防患者坠床/跌倒管理”为活动主题,运用头脑风暴法讨论患者坠床/跌倒的原因,制定相关制度和整改方案,比较开展QCC前后患者坠床/跌倒的发生率、患者满意度和护士综合素质。结果住院患者的坠床/跌倒发生率由实施QCC前4例降低到0例。结论品管圈活动有利于跌倒坠床事件的质量控制得到持续改进,保证了患者的安全,提高了患者对护理工作的满意度,同时QCC小组成员的综合素质得到培养和提高,避免了不必要的医患纠纷。
Purpose To reduce the incidence of falls and falling beds by using quality control loops. The method was established “hand care ” circle, selected “prevention of patient fall / fall management ” as the theme of the activity, the use of brainstorming method to discuss the reasons for patients falling / falling, to develop the relevant system and rectification programs, compared QCC Pre-and post-patient fall / fall incidence, patient satisfaction and overall quality of nurses. Results The incidence of falling / falling in hospitalized patients was reduced from 4 before QCC to 0 patients. CONCLUSIONS Quality control activities that are conducive to falling falls are associated with continuous improvement in quality control, patient safety and patient satisfaction with care, while the overall quality of QCC team members is enhanced and improved, avoiding unnecessary Doctor-patient dispute.