近年来,一些政府部门、事业单位和商家纷纷开设了投诉、咨询等热线电话,服务范围也不断扩展,确实为群众提供了诸多便利,但也存在着不容忽视的问题。一是电话号码大同小异,比如12310、12315、12316……相似的数字,代表的却是不同热线,让人很难分辨。而有的地方实行政府部门热线一个号码联动,这就大大方便了群众。 In recent years, a number of government departments, public institutions and businesses have set up hotlines such as complaints and inquiries. Their service scope has also been expanding. This has indeed provided many conveniences to the people, but there are also problems that can not be ignored. First, the phone numbers are the same, such as 12310,12315,12316 ... ... similar numbers, on behalf of it is a different hotline, makes it difficult to distinguish. In some places, there is a number linkage between the government departments hotline, which greatly facilitates the masses.